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Continental Interpreting FAQ on Services

FREQUENTLY ASKED QUESTIONS (FAQ)

Have a question? Browse frequently asked questions below.

Can't find what you're looking for? Feel free to contact us or call us at 800.201.7121.

  • Where are you based?
    Our office is based in Orange County, CA. However, our services are nationwide.
  • Do you offer remote services?
    Yes, we offer a variety of remote language services, from remote interpretation to document translation and transcriptions.
  • How do I submit an order?
    Our services are normally ordered through a contract or quoting process. The best way to get more information on an order would be to get in touch through our Quote page.
  • What is the difference between translation and interpretation?
    Translation refers to communicating written text from one language to another, while interpretation refers to communicating spoken or signed language from one language to another in real-time
  • Why is it important to use a professional interpreter?
    Professional interpreters have the necessary training, skills, and experience to ensure accurate and effective communication across languages.
  • Can a bilingual person serve as an interpreter?
    Simply being bilingual does not qualify someone to be an interpreter, as interpreting requires specialized training and skills.
  • How much do interpreting services cost?
    Costs can vary depending on the language, setting, duration, industry, and more. Contact a language service provider, like Continental Interpreting, to get pricing for your specific needs
  • What languages are commonly offered by interpreting services?
    Different language service providers will offer different language services. Some may offer only a few languages or focus on a certain region (such as Asian or Latin-based languages). Some, like Continental Interpreting, may offer all major languages. Contact specific providers to learn which languages they offer.
  • How can I use an interpreter effectively?
    From providing contextual information about an assignment to an interpreter to offering preparation materials, there are many ways one can prepare to use interpreting services. The scheduling coordinators and project management team at Continental Interpreting can guide you through the details that we would need for your specific interpreting or translation needs.
  • Do interpreters sign a confidentiality agreement?
    It's common for interpreters to sign confidentiality agreements to ensure the privacy and security of the information being interpreted. At Continental Interpreting, this is part of our process with onboarding any interpreters or translators that offer their services through our company.
  • What are some common settings where interpreters are used?
    Interpreters are often used in legal, medical (such as for Workers’ Compensation), educational, and business settings to facilitate communication between individuals who speak different languages, also known as individuals with limited English proficiency (LEP’s).
  • Are there different types of interpreting?
    Yes, these include simultaneous interpreting, consecutive interpreting, and over-the-phone or telephonic interpreting. Simultaneous interpreting is a method of interpretation that involves interpreting in real time and is often referred to as conference interpreting as it is commonly used at conferences or large-scale events.
  • Can interpreting services be accessed remotely?
    Yes, many language service providers offer remote interpreting services via phone or video conferencing platforms, like Zoom. When remote interpreting is done simultaneously, this is referred to as Remote Simultaneous Interpreting, or RSI. Continental Interpreting is experienced in managing Remote Simultaneous Interpreting for a wide range of meetings, such as remote depositions for our legal clients and virtual conferences for our corporate clients.
  • What are interpreting systems and how do they function?
    Interpreting systems facilitate real-time language translation for audiences, aiding communication in multilingual settings. By interpreting systems, we are referring to interpreting equipment that is used as a system to maximize the interpreting experience for an audience at a meeting or event.
  • What types of interpreter booths are available?
    Interpreter booths provide an ideal environment where interpreters, with options including table top and fully encapsulated interpreting booths.
  • How do interpreting systems assist individuals who are hard of hearing?
    Assistive listening devices are a type of interpreting system to provide clear audio for individuals who are hard of hearing.
  • What considerations should be taken into account when choosing an interpreting system?
    Factors such as the size of the audience, the number of languages, and the venue layout are crucial when selecting an interpreting system. Our experienced and knowledgeable project management team can help you decide on the best solution for your meeting or event.
  • What are the benefits of having a dedicated interpreter booth?
    A dedicated interpreter booth ensures a quiet workspace for interpreters, minimizing distractions and enhancing sound quality for the interpretation channel.
  • How do assistive listening devices integrate with interpreting systems?
    Assistive listening devices can connect to interpreting systems to provide a direct audio feed for hard of hearing individuals.
  • Are interpreting systems suitable for both indoor and outdoor events?
    Interpreting systems are versatile and can be configured for both indoor and outdoor events to facilitate language translation. Our technicians are experienced in finding the best solution to ensure the best audio solution depending on your setting.
  • How can one ensure the accessibility of events for hard of hearing individuals?
    Utilizing interpreting systems with assistive listening devices and providing sign language interpreters are ways to enhance accessibility.
  • Where can one find professional interpreters and technicians for managing interpreting systems?
    Professional interpreters and technicians can be sourced from reputable companies specializing in language translation and audio equipment services, such as Continental Interpreting. With Continental Interpreting, you get access to a network of professional language professionals and technicians.
  • What is Remote Simultaneous Interpreting (RSI) and how does it work for online meetings?
    Remote Simultaneous Interpreting (RSI) is a cloud-based solution that allows participants in online meetings to listen and participate in their preferred language. It integrates with popular online meeting platforms like Zoom, providing seamless language channel switching for an inclusive and efficient meeting experience.
  • What are the key benefits of using Continental Interpreting's RSI services for online meetings?
    The key benefits include easy setup, seamless language channel switching, compatibility with most online meeting platforms, and the option for attendees to listen on various devices. Utilizing remote interpreting services also eliminates the potential for lost headset fees. Project management and technical support can be offered as additional services with RSI.
  • What types of documents does Continental Interpreting specialize in translating?
    Continental Interpreting specializes in translating a wide range of documents, including legal documents (contracts, employee handbooks, HR documents, insurance documents, legal forms, and notices), business documents (corporate communications, forms, meeting documents, product manuals, program evaluations, reports, technical manuals, training materials, newsletters), and educational documents (evaluations and assessment reports, IEP documents, medical reports, meeting minutes, parent-student handbooks, statewide assessments overview, student registration forms).
  • Does Continental Interpreting offer certified document translation services?
    Yes, Continental Interpreting provides certified document translation services that include a certificate or declaration, which indicates that the translation was completed by a certified translator in accordance with U.S. law, making it suitable for legal or business purposes.
  • How does Continental Interpreting assist with hybrid meetings or events?
    Continental Interpreting provides event interpretation services for hybrid meetings, offering both on-site and virtual participation options. Our team specializes in managing the unique challenges and can review the needs of your event ensuring smooth communication for both remote and on-site attendees.
  • What are the options for participants in terms of accessing interpretation services?
    Virtual attendees can access interpretation services using their computer, smartphone, or tablet. For on- site attendees, traditional headsets can be provided as an option to listen to the interpretation, ensuring a seamless experience for all participants.
  • What types of interpreting services does Continental Interpreting offer?
    Continental Interpreting offers various interpreting services, including simultaneous and consecutive interpretation, suitable for different settings and industries.
  • What kind of events are suitable for interpreting services?
    Continental Interpreting provides interpreting services for a wide range of situations and industries, including legal proceedings, medical appointments for Workers’ Compensation, community meetings, and corporate meetings.

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